Section 1
Data controller
The data controller for personal data collected on the website ben-driver-bordeaux.com is Ben Driver, a sole-trader company based in Bordeaux (33), France.
Contact: reservation@ben-driver-bordeaux.com
Section 2
Data collected
In providing our VTC transport services, we may collect the following personal data:
- Identity data: first name, last name
- Contact data: phone number, email address
- Booking data: pick-up and destination addresses, date and time, number of passengers, requested vehicle type
- Browsing data: IP address, browser type, pages visited (via technical cookies)
Section 3
Purposes of processing
Your personal data is processed for the following purposes:
- Managing bookings and providing the transport service
- Communication relating to your journey (confirmation, chauffeur contact details)
- Invoicing and accounting management
- Improving our services and user experience
- Responding to your contact or quote requests
Section 4
Legal basis for processing
The processing of your data is based on:
- Performance of a contract: for managing bookings and providing the transport service
- Legitimate interest: for improving our services and managing the client relationship
- Legal obligation: for invoicing and accounting requirements
Section 5
Retention period
Your personal data is retained for the period necessary for the purposes for which it was collected:
- Booking data: 3 years from the last interaction
- Invoicing data: 10 years in accordance with accounting obligations
- Browsing data: maximum 13 months
Section 6
Data recipients
Your personal data is not transferred to any third party for commercial purposes. It may be shared with the following technical providers solely for the purpose of delivering the service:
- Website hosting provider (Vercel Inc.)
- Transactional email service
- Online payment service (where applicable)
Section 7
Your rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: to obtain confirmation that data about you is being processed and to receive a copy
- Right to rectification: to have inaccurate or incomplete data corrected
- Right to erasure: to request deletion of your data under the conditions provided by law
- Right to restriction: to request restriction of processing of your data
- Right to data portability: to receive your data in a structured, commonly used format
- Right to object: to object to the processing of your data on legitimate grounds
To exercise these rights, contact us by email at reservation@ben-driver-bordeaux.com or by post to our registered address. We will respond within 30 days.
In the event of a dispute, you may lodge a complaint with the French data protection authority (CNIL): www.cnil.fr.
Section 8
Cookies
The ben-driver-bordeaux.com website uses strictly necessary technical cookies for the site to function. No advertising or tracking cookies are used.
The technical cookies used allow your browsing preferences to be remembered and ensure the proper functioning of the site. They do not collect any personally identifiable information.
Section 9
Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorised access. The site is accessible via HTTPS, ensuring encryption of all data exchanged.
Section 10
Policy updates
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with an updated date. We encourage you to check this page regularly.
Section 11
Contact
For any questions regarding this privacy policy or the protection of your personal data:
- Email: reservation@ben-driver-bordeaux.com
- Phone: +33 6 11 56 27 04